IMPLEMENTATION GUIDE
Choose the geography your rules use
Company headquarters describes the account, while a person’s location describes a contact. Decide which one drives your territory model. Use structured headquarters fields when available so your workflow does not have to parse a free-text address. Headquarters does not describe every office or service region.
Preserve existing ownership
Look up the normalized domain in your CRM before assigning an incoming lead. If an account already has an owner, attach the lead to that account according to your policy. Only use round-robin assignment inside the resolved territory, and keep a manual review path for ambiguous matches or missing geography.
Audit assignments
Store the territory rule, enrichment timestamps, and selected fields with each assignment. Test boundary cases for employee segments and confirm that webhook retries cannot assign a second owner. The enrichment result provides account context; your CRM owns assignment and notifications.
Connect the workflow
Use the API overview for request and task handling, or the Loop guide for webhook delivery.
Integration guidesConnect enriched account data to your CRM workflow.Common questions
Can I route using a contact’s location?
People enrichment can provide a contact’s professional location. Choose deliberately between that location and company headquarters; they represent different places and may produce different routing decisions.
What if headquarters is missing?
Use an existing verified CRM value or send the account to a fallback queue. Do not infer a territory from an unavailable field.