Terms of Service
Last updated: 2026-08-27
These Terms of Service ("Terms") are a contract between you and EnrichLoops ("EnrichLoops", "we", "us"). They cover your use of enrichloops.com, app.enrichloops.com, docs.enrichloops.com, our APIs, and anything else we offer (together, the "Service").
By creating an account, generating an API key, or sending a request to our API, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company, and "you" means that company.
Plain-English TL;DR (not part of the agreement): Use the API for your own business. Do not resell our data as a dataset or use it to build a competing enrichment product. Do not use it to decide who gets credit, a job, or housing. Pay for your plan. We compile public company information and cannot promise it is perfect. Either of us can walk away.
1. Definitions
"Enrichment Data" means the company records, fields, and other output the Service returns to you.
"Your Data" means the domains, identifiers, configuration, and other content you submit to the Service.
"Documentation" means the technical docs published at docs.enrichloops.com.
"Order" means your selection of a paid plan through the dashboard, or a separate written agreement for a Scale plan.
2. Accounts and API keys
You need an account to use the Service. Keep your registration details accurate.
You are responsible for your API keys and for everything that happens under them. Store them as secrets. Do not commit them to public repositories or embed them in client-side code. Rotate or revoke a key from the dashboard if you think it has been exposed, and tell us at hello@enrichloops.com.
You must be at least 18 and legally able to enter into a contract. The Service is built for business use, not personal use.
3. Plans, credits, and billing
Current plans, credit allowances, rate limits, and overage rates are published at enrichloops.com/pricing. Free tier terms are on the same page.
Credits. Usage is metered in credits. What counts as a chargeable enrichment is described in the Documentation. Cached responses served inside your plan's freshness window do not consume credits.
Payment. Paid plans bill in advance on a monthly cycle, plus any overage from the prior period. Fees are in US dollars. Refunds are governed by our Refund Policy, and by any refund right you have under applicable law. You authorize us to charge your payment method on file.
Taxes. Fees exclude taxes. You are responsible for any sales, use, VAT, GST, or similar taxes, other than taxes on our income.
Late or failed payment. If a charge fails, we may retry it and may suspend the Service until the balance clears.
Price changes. We can change pricing. For existing paid plans, changes take effect at the start of your next billing cycle after we give you at least 30 days' notice.
Cancellation. Cancel any time from the dashboard. Cancellation takes effect at the end of your current billing period. Unused plan credits do not roll over. Top-up credits roll over while your account is open. Our Refund Policy covers what happens to a charge you want back.
4. Free tier
The free tier is offered as-is and at our discretion. We may change its limits, or discontinue it, at any time. Sections 8, 17, 18, 19, and 20 apply with particular force to free tier use.
Do not create multiple accounts to get around free tier limits.
5. Acceptable use
You may use the Service for your own business purposes and for the internal operations of your organization. You may not:
- Resell, redistribute, sublicense, or publish Enrichment Data as a dataset, database, list, or directory.
- Use Enrichment Data to build, train, or improve a product that competes with the Service, including any enrichment, data-provider, or company-database offering.
- Use the Service to train a machine learning model on Enrichment Data in bulk, unless we agree in writing.
- Scrape, crawl, or systematically extract data from the Service outside the documented API.
- Exceed your plan's rate limits, or work around quotas, credit metering, or technical restrictions.
- Reverse engineer the Service, or attempt to discover its source code or underlying data sources.
- Use the Service to send spam, harass anyone, or violate any anti-spam law that applies to you.
- Use the Service for anything unlawful, or in a way that infringes someone else's rights.
- Interfere with the Service's security, integrity, or performance, or with other customers' use of it.
- Share your account or API keys with anyone outside your organization.
Incidental caching and storage of Enrichment Data inside your own systems (your CRM, warehouse, or product) is expected and permitted. Publishing that data outward as a product is not.
6. Prohibited uses of Enrichment Data
The Service is not a consumer reporting agency, and Enrichment Data is not a consumer report under the US Fair Credit Reporting Act or any equivalent law. You may not use Enrichment Data, in whole or in part, as a factor in:
- Credit, lending, or insurance eligibility or terms.
- Employment, hiring, promotion, or retention decisions.
- Housing or tenant screening.
- Any other decision about an individual's eligibility for a product, service, or benefit where consumer-protection law applies.
You also may not use Enrichment Data to discriminate against any person or group on a basis protected by law.
7. Your Data
You keep all rights to Your Data. You grant us a non-exclusive, worldwide license to process Your Data as needed to operate and improve the Service, provide support, and meet legal obligations.
You are responsible for having the rights and lawful basis to submit Your Data to us. Do not send us special categories of personal data, protected health information, payment card data, or government identifiers. The Service is not built for that and is not certified for it.
We may generate and use aggregated, de-identified statistics about Service usage. These will not identify you or your customers.
8. Enrichment Data and license
Subject to these Terms and to your payment of applicable fees, we grant you a non-exclusive, non-transferable, worldwide license to use Enrichment Data for your internal business purposes, including inside your own product and CRM.
This license survives termination for Enrichment Data you received and stored before termination, but only for internal use, and only if you were in good standing when you received it. All restrictions in Sections 5 and 6 continue to apply.
Enrichment Data is compiled from publicly available sources and licensed sources. We retain all rights in it that we do not expressly grant.
9. Data accuracy
Enrichment Data describes real companies and changes constantly. We compile it from public and licensed sources, and we make a reasonable effort to keep it current.
We do not warrant that Enrichment Data is accurate, complete, or current. Do not use it as the sole basis for a decision with legal or financial consequences. Verify anything that matters.
Records include a last-updated indicator. Refresh behavior and freshness windows are described in the Documentation and on the pricing page.
10. Privacy and data protection
The live company enrichment product returns information about businesses. If you process personal data through the Service and a data protection law applies to you, our Data Processing Addendum at [DPA URL] applies and is incorporated into these Terms.
11. Intellectual property
We own the Service, including the software, APIs, Documentation, designs, and brand. You own Your Data. Nothing in these Terms transfers ownership either way.
You may not use our name, logo, or marks without our written permission, except to accurately describe that you use the Service.
12. Feedback
If you send us ideas, bug reports, or suggestions, we can use them freely, without obligation or compensation to you. You are not required to send us feedback.
13. Confidentiality
Each of us may receive non-public information from the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to people who need it and are bound by similar obligations.
This does not apply to information that is public, already known, independently developed, or lawfully received from someone else. Disclosure required by law is allowed if you give the other party notice where legally permitted.
14. Availability, support, and changes
We aim for high availability but do not guarantee uninterrupted service on any plan. A formal uptime SLA is available only where the pricing page or your Order says so.
Support channels vary by plan and are listed on the pricing page.
We may change, add, or remove features. If we make a change that materially reduces core functionality on a paid plan, we will give you reasonable notice. We may deprecate API versions or endpoints with reasonable notice in the Documentation.
15. Upcoming and beta features
Some products are marked as upcoming, beta, or preview. Those are offered as-is, may change or disappear without notice, and carry no SLA, support commitment, or warranty. Do not build critical workflows on them.
16. Third-party services
The Service may connect to third-party tools you choose to use, such as CRMs and automation platforms. Your use of those tools is governed by their terms, not ours. We are not responsible for them.
17. Disclaimer of warranties
The Service and Enrichment Data are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or trade usage.
We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any specific business result will follow from using it.
18. Indemnification
You will defend, indemnify, and hold us harmless from any third-party claim, loss, or expense (including reasonable legal fees) arising from your use of the Service, Your Data, your breach of these Terms, or your violation of law or third-party rights.
We will defend you against a third-party claim that the Service, as provided by us, infringes that party's intellectual property, and will pay any settlement or final award. This does not apply to claims arising from Your Data, your use of the Service in breach of these Terms, or your combination of the Service with something we did not supply.
Whoever is seeking indemnity must give prompt notice, hand over control of the defense, and cooperate reasonably.
19. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if warned that those were possible.
Our total liability under these Terms will not exceed the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.
For free tier use, our total liability will not exceed one hundred US dollars.
These limits do not apply to your payment obligations, your indemnity obligations, or to liability that cannot be limited by law.
20. Term, suspension, and termination
These Terms start when you first use the Service and run until your account is closed.
You may cancel at any time from the dashboard.
We may suspend or terminate your access immediately if you breach these Terms, fail to pay, create a security or legal risk, or use the Service in a way that harms us or other customers. Where practical, we will tell you first and give you a chance to fix it.
We may also terminate a free tier account, or discontinue the Service entirely, with 30 days' notice.
On termination, your right to call the API ends. Sections 5, 6, 7, 8, 11, 12, 13, 17, 18, 19, 20, and 22 survive.
21. Changes to these Terms
We may update these Terms. If a change is material, we will give notice by email or in the dashboard at least 30 days before it takes effect. Continued use after the effective date means you accept the new Terms. If you do not accept them, cancel before they take effect.
22. Governing law and disputes
These Terms are governed by the laws of Ontario, Canada, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
Any dispute will be brought exclusively in the courts located in Toronto, Ontario, Canada, and both parties consent to that jurisdiction.
Either party may seek injunctive relief in any court to protect its intellectual property or confidential information.
23. Publicity
We may identify you as a customer by name and logo on our website and in marketing materials after we ask for your written approval.
24. General
Entire agreement. These Terms, plus the Privacy Policy, DPA, and any Order, are the whole agreement between us on this subject. They replace anything said earlier.
Order of precedence. If there is a conflict, a signed Order wins over these Terms, and these Terms win over the Documentation.
Assignment. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all your assets. We may assign freely.
Independent contractors. Nothing here creates a partnership, agency, or employment relationship.
Force majeure. Neither party is liable for delays caused by events outside its reasonable control.
Severability. If a provision is unenforceable, the rest stays in effect.
No waiver. Not enforcing a right once does not waive it.
Notices. We will send notices to the email on your account. You should send legal notices to support@enrichloops.com.
Export and sanctions. You confirm you are not located in an embargoed country and are not on a restricted-party list, and you will not use the Service in violation of export control or sanctions law.
Government users. The Service is commercial computer software. US government use is subject to standard restricted rights.
Contact
Questions about these Terms: support@enrichloops.com